- . Introduction
- Clinpal™ is a brand name of eClinicalHealth Limited (referred to as “eClinicalHealth”, “we”, “our” or “us”), a company registered in the UK and whose registered address is Scion House, Stirling University Innovation Park, Stirling, FK9 4NF, UK.
- eClinicalHealth has developed the Clinpal™ platform with the aim to improve effectiveness and productivity in clinical studies by providing patients, clinical sites, sponsors and other key stakeholders with one integrated scalable solution that extends from the study start up and patient recruitment, through the duration of the study, and on to post-trial follow up.
- eClinicalHealth respects patient privacy and is deeply committed to the protection of any personal information submitted to and hosted by us We comply with our obligations under the UK Data Protection Act 1998 (as amended from time to time) in the collection and use of personal information and take all reasonable measures to ensure that the collection and use of your data will be fair and lawful.
- For the purpose of the Data Protection Act 1998 our notification number is ZA104320 when eClinicalHealth is acting as data controller.
- This policy gives you information about the collection, use and retention of the information you provide through the Clinpal platform (the “Site”).
- . Collection and use of your information
- You can visit the Site without providing any personal or sensitive information. We collect data only when you provide it to us either through registration or completion of forms. The data we collect will only be used for the purpose for which you have given your consent, except where otherwise provided by law. eClinicalHealth limits the collection and processing of your data to those who are absolutely necessary for the purpose of its use.
- Your personal data, which may include name and contact details such as address, telephone number, email address and areas of interest, is collected and retained by us for the purpose of keeping you informed about opportunities and news that might be of interest to you.
- In order to be considered for possible enrollment in a clinical study, you may be asked to provide some personal sensitive information as part of a pre-screening questionnaire. The type of data that is collected in this case depends on the clinical study. This information is required to assess if you satisfy the requirements for the study. If you meet the pre-qualification criteria for a study, your information will be forwarded to the clinical site you expressed interest in for further evaluation.
- Anonymised data such as details of visits to the Site may also be collected. This may include but is not limited to, location data, and other communication data.
- . Sharing your information
- We may disclose your personal or sensitive data to third parties who act for or on our behalf, for further processing in accordance with the purpose(s) for which the data was originally collected or may otherwise be lawfully processed. These third parties can be:
- clinical sites that will use your data in order to contact you in connection with a clinical study. Clinical sites are restricted by law from using personal data in any way other than providing services to you in the context of a clinical study; or
- Personal data may be disclosed to a third party if we are required to do so because of applicable law, court order or governmental regulation, or if such disclosure is otherwise necessary in support of any criminal or other legal investigation or proceedings.
- Certain eClinicalHealth employees may be able to have access to personal or sensitive data within the scope of their authority and if it is absolutely necessary to perform their tasks, and only if they have been given specific system permissions to access the data. eClinicalHealth enforces policies and procedures for our employees in their handling of personal data. All eClinicalHealth personnel are trained in privacy requirements and understand the need to protect your information.
- . Data Retention and Storage
- The database for storing data and its contents remains at eClinicalHealth and stays with data processors or servers acting on our behalf and responsible to us. Our database is located in the European Economic Area and is accessible only by eClinicalHealth.
- . How do we protect your data
- eClinicalHealth will take reasonable efforts to protect your information, such as physical, technical, and administrative security measures to reduce the risks of loss, misuse, unauthorized access, disclosure or alteration. These measures include but are not limited to, technologies designed to safeguard through encryption the data in our database or the data in transit, assessment of our providers, security of encryption key and access controls. eClinicalHealth has procedures and policies in place and an Information Security and Data Privacy Officer to enforce them.
- Our security policies are consistent with Good Clinical Practice (GCP) and Health Insurance Portability and Accountability Act (HIPAA) standards for the protection of any personally identifiable information we collect, transmit or store.
- It is, however, your personal responsibility to take adequate security measures (e.g. secure web browser configuration, up-to-date antivirus software, personal firewall software) to protect the computer you are using and prevent access to your data by unauthorized third parties.
- . Cookies
- Cookies are essentially tokens of information sent to your browser from a website and may be stored on your computer’s hard drive.
- The Site requires only Session Cookies. These are temporary cookies that remain only until you log out of the website or exit your web browser and do not store any personal information.
- The Site does not use persistent Cookies to gather information about your visits to the Site.
Last update: 08/12/2016
- . Your rights
You have a right to access, update, correct or delete, if it is not otherwise required to be retained by law or for legitimate business purposes, your personal information at any time by contacting us in writing, as specified at the end of this policy.
- . Contact
Comments, questions, concerns or requests regarding this policy are welcomed and should be addressed to: email@example.com
Please address your correspondence to our Information Security and Data Privacy Officer and include the following information: your specific question or concern related to this policy; your contact information; and whether you would like us to contact you regarding your complaint. We will use commercially reasonable efforts to promptly determine and remedy your problem.